Return Policy:

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer returns on eligible items within 14 days of purchase. Please note that certain items, such as swimwear and underwear, cannot be returned for hygiene reasons, unless they are damaged or defective upon arrival.

Eligibility for Return:

• Items must be unused, unwashed, and in the same condition as when you received them.

• Original tags and packaging must be intact.

• Items that are damaged or defective upon arrival may be returned, including non-wearable items such as swimwear and underwear.

• Returns are not accepted on items that have been worn, altered, or damaged after receipt.

How to Initiate a Return:

• Contact our customer service team at ben@ultimatephoenix.com to request a return authorization.

• Once your return is approved, you will receive instructions on how to return the item(s).

• Please pack the item(s) securely and include the original packing slip or order confirmation.

• Ship the item(s) back to us using a trackable shipping method.

Refund Process:

• Once we receive your return, we will inspect the item(s) to ensure they meet our return policy criteria.

• If your return is approved, we will issue a refund to your original method of payment within [insert number] business days.

• Shipping fees are non-refundable, unless the return is due to a mistake on our part.

Exchanges:

• Unfortunately, we are unable to process exchanges at this time. If you need a different size or color, please place a new order and initiate a return for the original item(s).

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.

Final Sale Items:

• Some items may be marked as final sale and are not eligible for return. Please check the product description carefully before purchasing.

Contact Us:

If you have any questions or concerns about our return policy, please don't hesitate to contact us at ben@ultimatephoenix.com.